But my business is different?

Rarely does a software system you purchase off the shelf meet your exact business requirements. Salesforce.com is no different, as a CRM tool it provides a great base for sales, marketing and customer support business processes, but always there will differences in the way you operate and what the software does 'out-of-the-box'. The reason why you are competitive as a company is because of the uniqueness of your operational procedures. You must customise your software to match and enforce these unique processes. That way your software enables and re-enforces your competitive advantage.

A platform...

Thankfully, salesforce.com realise this. The salesforce.com system is built on a flexible platform called Force.com. Force.com enables us to customize every single user interface, every screen change and flow, and every bit of information stored in the database.

So what can it do?

We have successfully customised salesforce.com to manage highly unique business processes such as, funds management, including deposits, withdrawals and investor net worth calculations, events management, including ticket allocation and venue information, credit card payment processing, accounts receivable and customer invoicing applications, materials costing and more. These are just some examples to illustrate that salesforce.com can and should be customised to meet your unique end to end business processes.

Under the hood

Two major tools in the Force.com platform are the Apex programming language, and the Visualforce User Interface programming language. Hallman can use these tools to greatly extend and customise the way you use salesforce.com. Hallman was the first Salesforce.com Consulting Partner in Australia to achieve the Salesforce.com Level 3 Certification, which focuses on using Force.com, this certification is considered the most advanced available at salesforce.com and we are very proud to have achieved this.

Want to know more? Please feel free to contact us.